To cancel a Wall Street Journal subscription, use the channel that actually bills you: sign in to the WSJ Customer Center or call 1-800-JOURNAL (1-800-568-7625) if the charge on your statement comes from Dow Jones or WSJ, or cancel through Apple, Google, or Amazon if you signed up through one of those app stores. Fees already paid are nonrefundable, but your access continues through the end of the billing period you’ve paid for.
Check Who Bills You Before You Do Anything
Pull up a recent statement and look at the merchant name on the charge. If it reads Dow Jones or The Wall Street Journal, you’ll cancel with WSJ directly. If it reads Apple, Google, or Amazon, canceling on the WSJ website will not stop the charges. The billing lives with the platform that took your sign-up, and that’s the only place it can be stopped.
Have your login ready. WSJ can locate your account by email, phone number, mailing address, or account number.1The Wall Street Journal. Customer Center – Locate Subscription Note your next billing date so you can cancel before the next charge posts.
Cancel Online Through the WSJ Customer Center
Sign in at the Customer Center and open the option to manage or cancel your subscription. Expect a sequence of screens asking why you’re leaving and offering discounts to stay. You don’t have to accept any of them. Click through until you reach the final confirmation button.
Finish the full sequence. If you close the browser before that last confirmation, the subscription stays active and the next charge will hit on schedule. You should see a confirmation on screen and a follow-up email. If neither arrives, log back in and check whether the account still shows the subscription as active.
Cancel by Phone
Call 1-800-JOURNAL (1-800-568-7625). The line is open Monday through Friday, 7 a.m. to 10 p.m. ET, and Saturday, 7 a.m. to 8 p.m. ET.2The Wall Street Journal. Contact Us An automated menu comes first, then a representative.
Tell the agent plainly that you want to cancel. A retention offer is likely, sometimes a lower rate or a pause. If you’re canceling, say so clearly and stay on that point. Ask for a confirmation number or reference ID before you hang up. That record is what you’ll need if a charge shows up later.
Cancel Through Apple, Google, or Amazon
If your subscription runs through an app store, the WSJ Customer Center cannot stop the billing. You have to cancel inside that platform.
Apple
On your iPhone or iPad, open Settings, tap your name, then Subscriptions. Find The Wall Street Journal and tap Cancel Subscription.3Apple Support. If You Want to Cancel a Subscription From Apple If there’s no cancel button, or you see a red expiration date, the subscription is already canceled.
Google Play
Open Settings on your device, tap Google, then tap your name and Manage Your Google Account. Go to Payments & Subscriptions, then Manage Subscriptions, and pick the WSJ entry to cancel.4Google Play Help. Cancel, Pause, or Change a Subscription on Google Play
Amazon and Kindle
On Amazon’s website, go to Your Memberships and Subscriptions, locate the WSJ subscription, choose Manage Subscription, then Cancel Subscription under Advanced Controls.5Amazon Customer Service. Manage Amazon Subscriptions
Deleting the WSJ app does not cancel anything. The subscription sits in your platform account, not the app.
Refunds and Access After You Cancel
WSJ’s subscriber agreement states that all fees and charges are nonrefundable.6The Wall Street Journal. Subscriber Agreement – WSJ Interactive Edition There is no prorated refund for the unused portion of a billing period. Your digital access and any print delivery keep running through the end of the period you’ve already paid for, and the subscription simply doesn’t renew after that.
Timing matters because of this. Canceling on day one of a new annual cycle still costs you the year. If you’re undecided, set a reminder a few days before the renewal date and decide then.
If You’re Charged After Canceling
Two reasons account for most surprise charges: the cancellation never fully processed because the last confirmation step was skipped, or the subscription was billed through an app store the user didn’t touch. Log back in to the account that handles billing and confirm the subscription shows as canceled, not paused or pending.
If the charge is genuinely unauthorized, the Fair Credit Billing Act gives you a dispute path. Send a written dispute to your credit card issuer within 60 days of the statement containing the error. The issuer must acknowledge the dispute within 30 days and resolve it within two billing cycles.7Office of the Law Revision Counsel. 15 U.S.C. 1666 – Correction of Billing Errors Include your name, account number, and why you believe the charge is wrong.
Federal Rules That Back You Up
The FTC finalized its click-to-cancel rule in October 2024, requiring subscription sellers to make cancellation as easy as sign-up and to stop charges promptly. Most provisions took effect 180 days after publication in the Federal Register.8Federal Trade Commission. Federal Trade Commission Announces Final Click-to-Cancel Rule
The Restore Online Shoppers’ Confidence Act separately makes it illegal to charge consumers through a negative option feature without clearly disclosing the terms and obtaining express informed consent.9U.S. Government Publishing Office. Public Law 111-345 – Restore Online Shoppers’ Confidence Act If a company charged you without proper disclosure or made canceling unreasonably difficult, you can file a complaint with the FTC at ftc.gov.