To cancel your Stay Secure app subscription, you have to cancel through whoever is actually billing you — Apple, Google, PayPal, or Stay Secure’s own website — because deleting the app from your phone does not stop the charges. Stay Secure runs $19.95 or $29.95 per month depending on the plan, with some promotional offers starting at $1.00 for three days before converting to $29.95 per month.1StaySecure. General Terms and Conditions – StaySecure The steps below depend entirely on which platform processed your signup.
First, Find Out Who’s Charging You
Pull up your credit card or bank statement and look at the descriptor. Apple App Store charges usually appear as “apple.com/bill.”2Apple Support. Get Help With Charges From Apple.com/Bill Google Play charges start with “GOOGLE*” followed by the service name.3Google Pay Help. Understand Google Charges on Your Bank Statement Anything else points to PayPal or a direct charge from Stay Secure.
Then search your inbox for “Stay Secure” or “stay-secure.app.” The original signup receipt names the billing platform and the email address on the account. Have that in front of you before you start.
Cancel on iPhone or iPad
If Apple is billing you, cancel through Apple’s subscription manager, not inside the Stay Secure app.4Apple Support. If You Want to Cancel a Subscription From Apple
- Open Settings and tap your name at the top.
- Tap Subscriptions.
- Tap Stay Secure in the list.
- Tap Cancel Subscription and confirm.
If Stay Secure isn’t in the list, Apple isn’t your billing platform. Go back to the statement.
Cancel on Android
Google Play subscriptions are managed through your Google account, not the app itself.5Google Play Help. Cancel, Pause, or Change a Subscription on Google Play
- Open Settings, tap Google, then your name, then Manage your Google Account.
- Tap Payments & subscriptions, then Manage subscriptions.
- Select Stay Secure and tap Cancel subscription.
You can also get there by opening the Play Store, tapping your profile icon, and choosing Payments & subscriptions. Cancel before the next renewal date to avoid another month’s charge.
Cancel Through PayPal
If the descriptor on your statement is PayPal rather than Apple, Google, or Stay Secure, the subscription is set up as a recurring PayPal payment. Log in to PayPal, open your automatic payments settings, find the Stay Secure entry, and cancel it there. Once PayPal stops the recurring payment, the money stops moving regardless of what the Stay Secure account itself shows.
Cancel Directly Through Stay Secure
If you signed up on Stay Secure’s website, cancel there. Log in, click the profile icon in the top right, and open My Account to reach your subscription settings.6Stay Secure. Stay Secure Help Center The terms also allow cancellation by sending a clear cancellation request to support.1StaySecure. General Terms and Conditions – StaySecure
Support contact: phone +1 866 972 2067, live chat, and email at cs@stay-secure.app.6Stay Secure. Stay Secure Help Center Save any confirmation you get back.
Canceling the $1 Trial Before It Converts
The $1.00 three-day promo automatically becomes $29.95 per month unless you cancel first. Stay Secure’s terms require cancellation before the delayed billing period ends.1StaySecure. General Terms and Conditions – StaySecure
If you subscribed through Apple, Apple typically requires cancellation at least 24 hours before the trial ends, so waiting until the last hour of a three-day window may not be enough. Cancel on the same day you sign up if you’re only testing the app; access continues through the end of the trial either way.
Getting a Refund for a Charge Already Taken
Cancellation stops future charges. It does not refund money already collected. Where you go for a refund depends on who took the money.
For Apple, go to reportaproblem.apple.com, sign in with your Apple ID, find the Stay Secure charge, and choose Request a refund.7Apple Support. Request a Refund for Apps or Content That You Bought From Apple Apple decides these case by case, and eligibility can vary by country.
For Google Play, you can request a refund directly through Google within 48 hours of the charge. After 48 hours, Google directs you to contact the app developer.8Google Play Help. Request a Refund on Google Play Refund responses typically arrive within one to four business days.
For direct website purchases, Stay Secure’s terms do not spell out a refund policy.1StaySecure. General Terms and Conditions – StaySecure You can ask support, and if they decline, the next step is a dispute with your card issuer.
If the Charges Keep Coming After You Canceled
The usual reason is canceling in the wrong place. If you canceled inside the Stay Secure app or deleted the app, an Apple, Google, or PayPal subscription is still live because those platforms bill independently. Go back to the statement descriptor and cancel through that platform.
If you’ve canceled through the correct platform and charges continue, you can dispute the charges with your credit card issuer. Federal law lets you send a billing-error dispute in writing to the issuer’s billing inquiry address; the letter must reach the issuer within 60 days of the statement that showed the charge. The issuer has 30 days to acknowledge and 90 days to resolve. While the dispute is open, you can withhold payment on the disputed amount without being reported delinquent or sent to collections.9Federal Trade Commission. Using Credit Cards and Disputing Charges
For unauthorized charges specifically on Google Play, you have 120 days from the transaction date to report them.8Google Play Help. Request a Refund on Google Play
What Cancellation Doesn’t Do
After cancellation, you keep access to paid features until the end of the current billing period, and no further charges occur unless you resubscribe.1StaySecure. General Terms and Conditions – StaySecure
Canceling is not the same as deleting your account. Stay Secure’s terms don’t address what happens to your data after cancellation. If you want your information removed, contact support separately and request account deletion. For a product that may have collected sensitive information, that second request is worth making if you don’t plan to come back.