You can cancel your Roundhouse Provisions subscription at any time, with no early termination fee and no purchase minimum, through four channels: the online account portal, phone at (888) 872-4548, email to support@roundhouseprovisions.com, or live chat on the company’s website.1Roundhouse Provisions. Subscription Terms of Service None of them require a subscription ID or order number beyond your account login.
The Four Ways to Cancel
The online portal is usually the fastest route because you control the process and see immediate confirmation. Log into your Roundhouse Provisions Insider account on the website. If you haven’t set one up, create it using the email address tied to your original order. The dashboard lets you view active subscriptions, adjust delivery schedules, pause shipments, or cancel outright.1Roundhouse Provisions. Subscription Terms of Service After you select cancel, wait for the page to confirm the subscription status has changed to inactive before closing the browser.
To cancel by phone, call (888) 872-4548. The call center is open Monday through Friday, 6 AM to 5 PM PST, and Saturday and Sunday, 6 AM to 4 PM PST.2Roundhouse Provisions. FAQ Have the email address on your account ready so the representative can find your subscription. Be direct about wanting to cancel. If the representative offers a discount or a modified delivery schedule, you’re under no obligation to accept.
To cancel by email, write to support@roundhouseprovisions.com. State your name, the email tied to your account, and that you want to cancel. Email gives you a paper trail phone calls don’t, which matters if a charge shows up later.
For live chat, click the “Live Agent” button at the bottom of the Roundhouse Provisions website on desktop, or the orange speech-bubble button on mobile.3Roundhouse Provisions. Contact Us Save or email the transcript to yourself before closing the window.
Get Written Proof Before You Walk Away
Cancellation isn’t finished until you have written proof. Depending on the channel you used, that means a confirmation email from Roundhouse Provisions, a screenshot of the inactive subscription status in your account, or a saved chat transcript. If you canceled by phone and no confirmation email arrives within a couple of days, follow up by email or log in to verify the status changed.
Then watch your next billing cycle. Charges sometimes process a few days before the billing date, so a charge posting shortly after you cancel may already have been in the pipeline. Knowing your billing date helps you tell a timing issue from an error.
Canceling Is Not the Same as Getting a Refund
Roundhouse Provisions offers a 90-day money-back guarantee. If you’re unsatisfied, you can send back the bottles, packages, or jars for a refund of your purchase price.4Roundhouse Provisions. Returns Two costs come out of the refund, though. You pay return shipping to the warehouse, and the company subtracts whatever it originally charged you for shipping from the amount refunded.
To start a return, use the form at roundhouseprovisions.com/returns/ or contact customer service through any of the methods above.5Roundhouse Provisions. Return FAQs Canceling and returning are separate requests. Canceling stops future shipments; the guarantee refunds what you already received. If you want both, ask for both.
If You’re Charged After You Cancel
Start with Roundhouse Provisions customer service. Most post-cancellation charges are system delays, and the company can reverse them directly. If that doesn’t resolve it, your next step depends on how you paid.
Credit Card: The Fair Credit Billing Act
The Fair Credit Billing Act protects credit card users from billing errors, including unauthorized charges. Send a written dispute to your card issuer within 60 days of the statement date that first showed the charge.6Consumer Financial Protection Bureau. Billing Error Resolution Your notice should include your name, account number, the charge amount, and why you believe it’s an error. Your cancellation confirmation is the critical evidence here. The issuer must acknowledge your dispute within 30 days and resolve it within two billing cycles.
The 60-day window is firm. Miss it and the card issuer has no legal obligation to investigate.
Debit Card or Bank Account: Regulation E
If the charge hit a debit card or bank account, you have separate rights under the Electronic Fund Transfer Act. You can stop a preauthorized recurring debit by notifying your bank at least three business days before the next scheduled transfer.7Office of the Law Revision Counsel. United States Code Title 15 – 1693e Preauthorized Transfers The notice can be oral or written, but if you call it in, your bank may require written confirmation within 14 days. Miss that follow-up when required and the stop-payment order expires.
A bank stop-payment does not cancel your subscription with Roundhouse Provisions. It only blocks the payment. The company may still treat the subscription as active and the unpaid balance as a debt.
Don’t Skip Cancellation and Just Block the Charge
Telling your bank to block a merchant without canceling first can backfire. If Roundhouse Provisions still shows an active subscription, the unpaid balance can eventually be sent to a third-party collections agency. Once a debt hits collections it can remain on your credit report for up to seven years from the original missed payment, and collectors can pursue legal action including wage garnishment in some states.
Cancel through one of the company’s channels first, save the confirmation, and only bring in your bank if charges keep appearing after you have proof. A bank dispute backed by a cancellation confirmation is strong. A bank dispute without one looks like someone trying to skip a bill.