To cancel a Lunavia subscription, use the self-serve portal at help.mylunavia.com, email support@mylunavia.com, or call customer support at 1-302-335-7108. Whichever channel you pick, your request has to arrive at least 48 hours before your next billing date, otherwise you’ll be charged for another shipment before the cancellation takes effect.1lunavia. Terms of Sale and Conditions of Use The cancellation itself is quick. What protects you is picking the right method, keeping proof, and knowing what to do if a charge slips through anyway.
What to Have Ready
Pull together the email address on your account, your password, and the order number from your original confirmation email. Support can find your account faster with that number. Check a recent bank or credit card statement for your last Lunavia charge so you know your billing date and can confirm you’re inside the 48-hour window.
If you’ve lost your password, use the reset link on the login page. If reset emails aren’t arriving, check spam first, then contact support directly. They can help you back in or process the cancellation on their end.
Cancel Through the Self-Serve Portal
The fastest route is the self-serve portal at help.mylunavia.com, which is separate from the main Lunavia shopping site.1lunavia. Terms of Sale and Conditions of Use Once you’re logged in, open the option to manage your subscription, select the active plan, and follow the prompts to cancel.
The portal will probably ask why you’re leaving and offer a discount to stay. You can decline every offer and keep clicking through to the final confirmation screen. When your status shows as canceled, take a screenshot. That timestamp is your proof if a charge shows up later.
Cancel by Email
If the portal isn’t cooperating, or you want a written record from the start, email support@mylunavia.com.1lunavia. Terms of Sale and Conditions of Use Use a clear subject line like “Cancel Subscription — [Your Name]” and put your account email and order number in the body. Keep it short. You’re making a request, not writing an appeal.
Email creates its own timestamp in your sent folder, which is useful if Lunavia later claims the request never arrived. Responses aren’t instant, though, so send the email well before the 48-hour deadline to leave room for processing.
Cancel by Phone or Live Chat
Customer support is reachable at 1-302-335-7108.2lunavia. Contact Us Live chat runs 9 AM to 6 PM EST, seven days a week. Both give you real-time confirmation, which matters if you’re close to your billing date.
Have your account email and order number in front of you. Write down the representative’s name and any confirmation number they give you, along with the date and time of the call. Retention offers may come up on this channel too. You can decline them and proceed straight to cancellation.
The 48-Hour Cancellation Deadline
Lunavia’s terms of service require cancellation requests to arrive at least 48 hours before your next scheduled billing date.1lunavia. Terms of Sale and Conditions of Use The company’s separate cancellation policy page states a 24-hour cutoff, but the binding terms of service specify 48 hours, so treat 48 as the real deadline.3lunavia. Cancellation Policy Miss it and you’ll be charged for the next shipment before the cancellation takes hold.
Not sure of your exact billing date? Look at your last Lunavia charge on your bank or credit card statement. The next charge typically falls on the same day of the following month. When you’re uncertain, cancel earlier rather than trying to time it to the hour.
Confirm the Cancellation, Then Monitor
Watch your inbox for a formal cancellation confirmation from Lunavia. If none arrives within a few business days, follow up. A missing confirmation may mean the request never processed. Save the confirmation somewhere you can find it later.
Then check your bank or credit card statements for at least two billing cycles after your cancellation date. Look for any charges from Lunavia or a related merchant name that post after the termination date.
If You Also Want a Refund
Canceling stops future shipments. It doesn’t refund what you’ve already paid. Lunavia offers a 90-day money-back guarantee measured from the delivery date of your purchase, and if you’re still inside that window you can request a full refund by emailing support@mylunavia.com.1lunavia. Terms of Sale and Conditions of Use
If a shipment arrives after your cancellation, or you’re sending product back under the guarantee, contact support to start the return. Once the shipping department receives your return, refund processing generally takes 7 to 10 business days, and it can take up to another 30 days for the credit to reach your statement depending on your bank.1lunavia. Terms of Sale and Conditions of Use
If Charges Continue After You Cancel
Sometimes a charge slips through after a cancellation, or the company doesn’t honor the request. Your options depend on how you paid.
Credit Card Disputes
If you paid by credit card, federal law lets you dispute billing errors, including unauthorized charges, within 60 days of the statement date showing the charge.4Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors Write to your card issuer at the address designated for billing inquiries, not the payment address. Include your name, account number, a description of the error, and copies of your cancellation confirmation. The issuer has to acknowledge within 30 days and resolve within 90. You can withhold payment on the disputed amount while the investigation runs, and the issuer can’t report you as delinquent on that charge.5Federal Trade Commission. Using Credit Cards and Disputing Charges
Debit Card and Bank Account Stop-Payments
If Lunavia charges a debit card or your bank account directly, the Electronic Fund Transfer Act applies. You can stop a preauthorized recurring transfer by telling your bank, orally or in writing, at least three business days before the next scheduled charge.6Office of the Law Revision Counsel. 15 USC 1693e – Preauthorized Transfers Your bank may ask you to follow up with a written confirmation within 14 days. If they ask and you don’t send it, the stop-payment order expires.7eCFR. 12 CFR 1005.10 – Preauthorized Transfers This instruction goes to your bank, so it works whether or not Lunavia acknowledges the cancellation.
Beyond those payment-based tools, the Restore Online Shoppers’ Confidence Act requires companies that bill through an online negative option to provide simple mechanisms for consumers to stop recurring charges.8Congress.gov. Public Law 111-345 – Restore Online Shoppers Confidence Act If a subscription company buries the cancellation option or ignores requests, that’s a potential federal violation you can report to the FTC.