To cancel an EllaOla subscription, log in at ellaola.com/a/account/login, open your active subscription orders, and follow the prompts to cancel. If the portal doesn’t cooperate, email info@ellaola.com with your name, account email, and order number and ask them to cancel it for you.1EllaOla. FAQs EllaOla does not appear to offer phone support, so those are your two routes.2EllaOla. Contact Us
Canceling Through Your Account
Sign in with the email address you used on the original order. Once you’re in, find the active subscription and use the cancel option next to it. When the cancellation goes through, the system should send a confirmation email and your dashboard should show the subscription as inactive.
Save that confirmation email. It’s your proof that you canceled before the next billing cycle, and it’s the single most useful document you can have if a charge posts later.
Canceling by Email
If you can’t access the portal or don’t see a cancel option, write to info@ellaola.com. Include your full name, the email on the account, and the order number so support can find your subscription without a back-and-forth.1EllaOla. FAQs
Keep a copy of the sent message with a visible timestamp. A screenshot works. That timestamp is what fixes the date of your cancellation request if there’s ever a dispute over a later charge.
Timing It So You Aren’t Billed Again
Subscription billing typically renews on the same calendar day each month as your original purchase. Cancel a few days before that date rather than the day of. If the next order has already been queued for fulfillment, you’ll likely receive one more shipment and the cancellation will take effect the following cycle.
EllaOla’s published materials don’t state a specific cutoff window, so give yourself margin. If you’re not sure when the next renewal falls, check your bank or credit card statement for the most recent EllaOla charge and count forward one month.
Returning a Recent Shipment
EllaOla offers a 45-day money-back guarantee on orders shipped within the contiguous United States.3EllaOla. Refund policy If you want to send back a shipment after canceling, email info@ellaola.com with your order number and ask for a return. The company provides a prepaid return shipping label at no cost.1EllaOla. FAQs
Once the return is received, the refund goes back to your original payment method. Original shipping and handling fees are not refunded, so if you paid for shipping on the order, that portion stays with EllaOla.3EllaOla. Refund policy
If You’re Charged After Canceling
Watch your statements for at least one full billing cycle after you cancel. If a charge from EllaOla shows up after your cancellation was confirmed, reply to info@ellaola.com with the confirmation email attached. Most post-cancellation charges are timing issues the company can refund directly.
If EllaOla doesn’t resolve it, escalate through your bank or card issuer. Credit card users can file a chargeback. Debit card users are covered by Regulation E, which caps your liability for unauthorized electronic transfers if you report the charge promptly; the sooner you notify your bank, the lower your exposure, and you have an outer deadline of 60 days from the statement date showing the charge.4Consumer Financial Protection Bureau. 12 CFR 1005.6 – Liability of consumer for unauthorized transfers Your bank must also investigate the disputed charge under Regulation E’s error-resolution procedures and either resolve it within 10 business days or provisionally credit your account while investigating.5Consumer Financial Protection Bureau. 12 CFR 1005.11 – Procedures for resolving errors
If Canceling Is Harder Than Signing Up
The FTC’s Click-to-Cancel rule requires sellers of online subscriptions to make canceling as simple as signing up.6Federal Trade Commission. Federal Trade Commission Announces Final Click-to-Cancel Rule If you signed up online and find that canceling requires hoops the sign-up didn’t, you can file a complaint at ftc.gov/complaint. The FTC doesn’t resolve individual disputes, but complaints feed its enforcement work.