You can cancel a WSJ subscription online at the Wall Street Journal Customer Center, by calling 1-800-JOURNAL (1-800-568-7625), or through the App Store or Google Play if that’s where you signed up.1The Wall Street Journal. Customer Center – Contact Us The right method depends on how you originally subscribed, and whether you get any money back depends on your billing cycle.
Cancel Online Through the Customer Center
For most subscribers, the fastest route is the online portal. Log in at customercenter.wsj.com, go to subscription management, and select cancel. The site walks you through confirmation screens before finalizing, and it will offer a discounted rate or a temporary pause along the way. Click through the offers until the cancellation is complete.
If you’ve forgotten your password, the Customer Center lets you recover access through the email tied to your subscription, and its account lookup tool can locate you by email, phone number, or mailing address.2The Wall Street Journal. Customer Center – Locate Account
Cancel by Phone or Live Chat
Call 1-800-JOURNAL (1-800-568-7625) if you’d rather speak with someone. Phone support runs Monday through Friday, 7 a.m. to 10 p.m. ET, and Saturday, 7 a.m. to 8 p.m. ET.1The Wall Street Journal. Customer Center – Contact Us Have your account email or account number ready.
Expect a retention offer. The representative will likely pitch a reduced rate or a pause before processing the cancellation. You’re not obligated to accept anything. A firm “no, please cancel” is enough. Live chat on wsj.com works the same way and can be faster when phone lines are busy. Ask for a confirmation number or email before you end the call or close the chat.
Subscribers outside the United States can reach regional support lines, including +44(0)20 3426 1313 for the U.K., with the full list of numbers on the Customer Center’s contact page.1The Wall Street Journal. Customer Center – Contact Us
Cancel Through Apple or Google Play
This is where cancellations most often go wrong. If you signed up through the WSJ app on an iPhone or iPad, or through the Google Play Store, WSJ’s Customer Center cannot cancel your subscription. Apple or Google is billing you, and only Apple or Google can stop it. Calling WSJ in this situation leads nowhere.
On iPhone or iPad
Open Settings, tap your name at the top, then tap Subscriptions. Find the Wall Street Journal in the list, tap it, and tap Cancel Subscription.3Apple. If You Want to Cancel a Subscription From Apple If there’s no Cancel button but you see an expiration date in red, the subscription is already canceled.
On Android
Open the Google Play Store app, tap your profile icon, and select Subscriptions. Tap WSJ, then tap Cancel. Google recommends canceling at least 48 hours before your renewal date to avoid being charged for the next cycle.
Refunds and Access After You Cancel
Refund treatment turns on your plan length, and canceling at the wrong time on the wrong plan can cost you real money.
Monthly and Quarterly Plans
Canceling a monthly or quarterly subscription gets you no refund. Your access continues through the end of the current billing period and then stops. You can cancel any time during the cycle without penalty; you just don’t get money back for the days you don’t use.4The Wall Street Journal. Choose Your WSJ Subscription – Refunds
Semi-Annual and Annual Plans
Longer plans work the opposite way. Cancel a six-month or annual subscription and your access ends immediately, with a prorated refund based on the cancellation date.4The Wall Street Journal. Choose Your WSJ Subscription – Refunds The exception: if you cancel within the final 30 days of the term, no refund is issued and your access simply runs out at the end of the period. If you’re on an annual plan and thinking about canceling, doing it before that final 30-day window is what preserves the prorated refund.
Confirm the Cancellation Went Through
You should receive a confirmation email with the effective date. Check the Customer Center dashboard too. Your account should read as canceled or pending cancellation, with a final access date. If nothing shows up within a day or two, contact WSJ again. Without documentation, disputing later charges is harder.
Keep a record of the cancellation date, confirmation number, and the name of any representative you spoke with. Then watch your bank or card statements for at least two billing cycles. Auto-renewal systems sometimes push through one more charge after a cancellation, and catching it quickly makes it easier to reverse.
If WSJ Keeps Charging You
Contact WSJ customer service first with your confirmation number. Most post-cancellation billing errors get resolved quickly because the company has its own record of the cancellation.
If that doesn’t work, dispute the charge with your credit card company. Under the Fair Credit Billing Act, you have 60 days from the date the first incorrect charge appeared on your statement to file a written dispute with your card issuer. The issuer must acknowledge the complaint within 30 days and resolve it within 90 days. While the investigation is open, you can withhold payment on the disputed amount, and the issuer cannot report you as delinquent or close your account over that charge.5Federal Trade Commission. Using Credit Cards and Disputing Charges The 60-day window is the deadline that matters. Miss it and the legal protections go with it, even if the charge was clearly unauthorized.
Your Right to a Simple Cancellation
The FTC finalized its Click-to-Cancel rule in October 2024, requiring sellers to make canceling a subscription as simple as signing up.6Federal Trade Commission. Federal Trade Commission Announces Final Click-to-Cancel Rule The rule, codified at 16 CFR Part 425, took effect 180 days after its November 2024 Federal Register publication.7Legal Information Institute. 16 CFR Part 425 – Rule Concerning Recurring Subscriptions and Other Negative Option Programs If you signed up online, the company must let you cancel online. It also bars sellers from misrepresenting material facts during the cancellation process and from forcing you to sit through save pitches before processing your request, unless you agreed to hear them. Complaints go to the FTC at ftc.gov/complaint.