To cancel WOW! internet, call (866) 496-9669 or start an online chat at wowway.com/chat, confirm a disconnection date with the representative, and return any WOW!-owned equipment within 10 business days. Most current plans carry no contract, so there’s no early termination fee, and the call itself takes about 15 to 20 minutes.1WOW!. Get Ultra-Fast and Reliable Internet Service
What to Have Ready Before You Call
Pull up your latest billing statement or log in to your WOW! account and have three things in front of you:
- Your account number, which appears on every statement and in the online portal.
- The primary account holder’s name, meaning whoever originally signed up.
- The security PIN on the account, or the last four digits of the account holder’s Social Security number. WOW! uses one of these to verify you.
Round up the equipment too. That’s usually the cable modem, the wireless router (sometimes combined into one unit), and each power adapter. Flip each device over and write down the serial number or MAC address from the label so you can cross-check what the representative reads back. One exception: if you have fiber service, leave the ONT (the small box where the fiber line enters the house) in place. WOW!’s terms say ONTs and fiber terminals stay.
Making the Call
You have two ways to request disconnection. By phone, call (866) 496-9669 and follow the automated menu toward disconnecting or moving service, which routes you to retention. Online, go to wowway.com/chat and tell the agent you want to cancel.
Either way, expect to be asked why you’re leaving and offered discounts or plan changes to keep you. If you’ve decided, a polite “I’ve decided to cancel,” repeated as needed, moves things along faster than debating each offer.
Once the request is processed, the agent confirms a disconnection date and gives you a cancellation confirmation number or service order ID. Write it down, and ask for email confirmation as well. That number is your proof if a charge shows up on your bank statement weeks later. Your internet usually stays on through the end of the day on your scheduled disconnection date.
Will You Owe an Early Termination Fee?
WOW! currently sells all internet plans without a contract, and the company’s site puts it plainly: “Say goodbye at any time.”1WOW!. Get Ultra-Fast and Reliable Internet Service If you signed up under those terms, your final bill will only include prorated service and any unreturned equipment charges.
If you signed up under an older minimum-term agreement (typically one or two years attached to a promotional rate), those terms may still bind you. Customer reports put the early termination fee at roughly $15 for each month left on the contract, so six months remaining would run about $90. Moving outside WOW!’s service area doesn’t automatically waive the fee, though military orders and some other situations may qualify. If you’re not sure whether you’re on a legacy contract, ask the representative to check during your call.
The 30-Day Money-Back Guarantee
First-time WOW! subscribers who cancel within 30 days of activation can request a refund of their first regular monthly payment. You have to disconnect and request the refund at the same time, have all charges paid, and return your equipment. The refund covers the base monthly fee only, not taxes, equipment charges, or optional add-ons. If you reconnect WOW! service within 180 days of canceling, the refund is clawed back.2WOW!. Internet Terms of Service
Returning the Equipment
You have 10 business days after disconnection to return every piece of WOW!-owned equipment.2WOW!. Internet Terms of Service Business days, not calendar days. Miss the deadline and you’re charged the full replacement value of each device.
WOW! provides a QR code for a prepaid shipping label. Take the QR code and your equipment to any FedEx Ship Center or Walgreens location, and they’ll package and ship it for you at no cost.3WOW!. Equipment Return Keep each power cord bundled with its matching device. Some service areas also have local WOW! retail offices where you can drop off in person.
Whichever method you use, keep proof. Save the tracking number for shipped returns and monitor it until delivery is confirmed. For in-person drop-offs, ask for a printed receipt. This is your defense if an unreturned-equipment charge shows up because the return didn’t get logged promptly.
Your Final Bill
Canceling mid-cycle means WOW! prorates the charges. The company calculates a daily rate from your monthly fee and credits the days after disconnection.4WOW!. What Is a Partial Month Charge Watch the final statement for:
- Unreturned equipment fees, charged per device at the retail replacement cost if hardware doesn’t arrive within 10 business days.
- An early termination fee, but only on legacy minimum-term contracts.
- Any outstanding balance from earlier cycles.
If You’re Owed a Refund
If proration leaves your account with a credit, WOW! may issue the refund on a prepaid card through a company called North Lane rather than crediting your original payment method. Those cards expire in about six months, so don’t mistake the envelope for junk mail. If you’d rather have a check, contact North Lane directly and request one; it typically arrives within about a week.
Check the account balance about 30 days after the final statement posts. Zero balance with no new activity means the cancellation is fully closed. If an unexpected charge appears, the confirmation number from your cancellation call is what you’ll reference when disputing it.