To cancel a Sun Sentinel subscription, call customer service at 954-375-2018, or sign in at myaccount.sun-sentinel.com if you originally subscribed through the newspaper’s website. If you signed up through an in-app purchase on an iPhone or Android device, you’ll need to cancel through Apple or Google Play instead, because the Sun Sentinel doesn’t control that billing.
Cancel by Phone
Calling 954-375-2018 during business hours is the method that works for every kind of subscription the paper bills directly: print delivery, digital-only, or a bundle. Give the representative your account details and state clearly that you want to cancel. Reps may offer a discounted rate or a temporary pause, so be direct if you’ve already decided.
Before you hang up, ask for a confirmation number or an email confirmation of the cancellation. Write down the date and time of the call too. That documentation matters if a charge shows up on your statement afterward. One limit worth knowing: the phone team can’t cancel a subscription billed through an app store, because that money never touches the Sun Sentinel’s system.
Cancel Online
If you subscribed directly through the Sun Sentinel’s website, you can cancel at myaccount.sun-sentinel.com.1Sun Sentinel. Frequently Asked Questions Log in with the email you used to sign up, find the option to manage or cancel your subscription on the account dashboard, and follow the prompts to the final confirmation screen.
The online option only works for web-purchased subscriptions. If you signed up over the phone, through a promotional mailer, or in an app, the portal may not show a cancellation option. In that case, call 954-375-2018 or cancel through the app store handling your billing.1Sun Sentinel. Frequently Asked Questions
Cancel a Subscription Purchased Through Apple or Google Play
On an iPhone or iPad, open Settings, tap your name at the top, then tap Subscriptions. Find the Sun Sentinel in the list, tap it, and tap Cancel Subscription. If there’s no cancel button or you see an expiration message in red, the subscription is already canceled.2Apple. If You Want to Cancel a Subscription From Apple
On Android, open the Play Store app, tap your profile icon, go to your subscriptions, select the Sun Sentinel, and tap cancel. Google recommends canceling at least 48 hours before your renewal date to avoid another charge.3Sun Sentinel. South Florida Sun Sentinel Android App FAQ Calling the newspaper won’t help with app store subscriptions, since it has no access to Apple’s or Google’s billing systems.
What to Have Ready
According to the Sun Sentinel’s subscriber FAQ, you’ll need your last name, zip code, and phone number, or your subscription account number.4Sun Sentinel. Sun Sentinel – Frequently Asked Questions Print subscribers can sometimes find the account number on the plastic delivery wrap. Digital subscribers can check billing confirmation emails, or just use the email address they registered with.
What Happens After You Cancel
The Sun Sentinel’s FAQ says you can cancel at any time but doesn’t publish specifics on refunds or prepaid balances.1Sun Sentinel. Frequently Asked Questions In practice, digital access usually stays active through the end of the period you’ve already paid for. Digital subscriptions renew every four weeks; print subscriptions bill every 13 weeks. Check your bank or credit card statement through the next billing cycle to confirm no further charge posts.
Florida’s Auto-Renewal Notice Requirement
Under Florida Statute 501.165, any business selling a service contract that lasts 12 months or more and auto-renews must send a written or electronic notice between 30 and 60 days before the cancellation deadline. That notice must state that the contract will auto-renew and explain how to cancel.5The Florida Legislature. Florida Code 501.165 – Automatic Renewal of Service Contracts If you never got that notice and your subscription renewed without your knowledge, you may have a valid consumer protection complaint.
If You’re Still Being Charged
Call 954-375-2018 first and reference your confirmation number or the date you canceled. Most post-cancellation charges are administrative delays rather than intentional, and customer service can usually reverse them.
If the paper won’t cooperate, dispute the charge with your credit card issuer. Write to the address your issuer provides for billing inquiries and include your name, account number, and a description of the charge. Federal law requires your letter to reach the issuer within 60 days of the statement showing the charge. The issuer then has 30 days to acknowledge your complaint and 90 days to resolve it, and you can withhold payment on the disputed amount while the investigation is open.6Federal Trade Commission. Using Credit Cards and Disputing Charges