To cancel a Primal Queen subscription, email the company’s support team at support@primalqueen.com and ask for immediate cancellation of your recurring order. There is no publicly listed cancellation phone line, so email is the primary channel, with your payment provider as a backup if the company is slow to respond.1Primal Queen. Contact Primal Queen
Gather Your Account Details First
A few pieces of information will keep the exchange short. You need the email address you used when you placed the original order, since that is how the company’s system identifies your account. Pull up a confirmation email or packing slip for any order or subscription ID printed on it. The last four digits of the payment card on file are useful if an agent needs to verify you.
Check that the name and mailing address you give match what Primal Queen has on record. Mismatches slow verification, and any delay can push you past the next billing cutoff.
Send the Cancellation Request
Write a short, direct email to support@primalqueen.com stating that you want to cancel your subscription immediately. Include your full name, the email address tied to the account, and any order or subscription ID from a receipt. A single unambiguous sentence works: “I am requesting immediate cancellation of my recurring subscription, order number [X].” Save a copy and note the date and time you sent it.
Your Online Account
If you created an account on the Primal Queen website when you ordered, log in and look for a subscription management section. Some subscription platforms let you cancel from the dashboard without waiting on support. If you find a cancel button, click through every confirmation screen and screenshot the final page. That screenshot is your proof if a charge appears later.
Cancel Through Your Payment Provider
You can also cut off the billing authorization from your end, either as a backup or if the company drags its feet. For PayPal, log in, go to your automatic payments settings, find Primal Queen in the list, and cancel the billing agreement.2PayPal. How To Cancel Recurring Payments in 4 Ways For a credit or debit card, call the number on the back of the card and ask the bank to block future charges from the merchant. This does not formally end your agreement with Primal Queen, but it stops money from moving while you sort out the rest.
Timing Matters
Send the cancellation well before your next billing date. Subscription charges typically post a few days before a shipment goes out, so a last-minute email almost guarantees one more charge. Give yourself five to seven days of lead time. If you do not know your billing date, look at the date the last Primal Queen charge posted on your bank or card statement and count forward by 30 days.
If you miss the window and get billed for a shipment you did not want, you will likely have to go through the return process to recover that money, with its own costs and delays.
Confirm and Monitor
A cancellation request is not finished until you have written confirmation. Watch for an acknowledgment email from Primal Queen. If nothing arrives within 48 hours, follow up with another message that references your original request date. Save every email in the thread.
Check your bank or credit card statements for at least two full billing cycles after the cancellation date. Subscription systems occasionally misfire, and catching an errant charge within 60 days puts you in the strongest position to dispute it with your bank. If an unauthorized charge appears, contact your card issuer and start a chargeback. Your saved cancellation confirmation is the key evidence.
Refunds and Returns Are a Separate Process
Canceling stops future charges. Getting money back for a shipment already sent is a different request. Customer reports indicate Primal Queen generally requires you to ship the product back before processing a refund, and you will likely pay for return shipping yourself. Those costs can run roughly $8 to $30 or more depending on your location and carrier, which takes a real bite out of the refund on a single bottle.
Reports also suggest refunds may only cover the most recent order rather than multiple past shipments, even if a money-back guarantee window technically extends further. Processing after the company receives the returned product appears to take about two weeks. If you plan to request a refund, act quickly after the shipment arrives and keep the tracking number from the return package as proof of delivery.
What to Do If Charges Continue
If billing does not stop after you cancel, work through these steps in order.
- Escalate with the merchant. Send another email referencing the date and content of your original cancellation request, and attach your confirmation screenshot or the earlier thread.
- Block at the payment source. Call your bank or card issuer and ask for a block on future transactions from Primal Queen. If you paid through PayPal, revoke the billing agreement.
- Dispute the charge. File a formal chargeback for any charge that posted after your documented cancellation date. Send your cancellation email, any merchant confirmation, and statements showing the charge.
- File a regulatory complaint. Report the company to the FTC at ftc.gov/complaint, and to your state attorney general’s consumer protection division. These complaints build a paper trail and feed enforcement when patterns emerge.
Federal law backs you here. The Restore Online Shoppers’ Confidence Act requires clear disclosure, express consent, and a simple way to stop recurring online charges.3Congress.gov. Public Law 111-345 – Restore Online Shoppers’ Confidence Act The FTC’s Click-to-Cancel rule, finalized in late 2024, requires sellers to make cancellation as easy as sign-up and to provide a mechanism that immediately halts charges.4Federal Trade Commission. Federal Trade Commission Announces Final Click-to-Cancel Rule If you signed up in a few clicks, the seller cannot demand a long phone call or multiple emails over weeks to let you out. A company that keeps charging after a documented cancellation is exposing itself to enforcement, and the paper trail you built is what makes your position stick.