To cancel Mediacom service, call 855-633-4226 or visit a local Mediacom office. You can cancel any time, for any reason, with no early termination fee, but Mediacom requires at least seven days of advance notice before your service actually shuts off, and you’ll keep being billed until that disconnection date. Once service ends, you have seven days to return all leased equipment or face per-item unreturned-equipment fees.
Ways to Cancel
Mediacom accepts cancellation three ways:
- By phone at 855-633-4226. Have your account number ready; it’s on your monthly statement.
- In person at a local Mediacom office. Enter your zip code on Mediacom’s Contact Us page to find the nearest one.
- Through your online account at Mediacom’s website or the Mediacom Xtream app, where some services can be modified or canceled directly.
Whichever route you take, ask for written or emailed confirmation of the cancellation and the scheduled disconnection date. That confirmation is what protects you if a charge shows up later.
Expect a retention offer. If you’ve made up your mind, just stay firm and move on.
The Seven-Day Notice and Autopay
Your service stays active and billable through the seven-day notice window. Calling today does not stop today’s billing. If you’re on autopay, cancel that authorization at least three business days before your next scheduled payment so a charge doesn’t run through after you’ve already asked to disconnect.1Mediacom. Residential Customer and User Agreement
Canceling Only Part of a Bundle
If you’re dropping TV but keeping internet, or the other way around, the price on what you keep can jump. Bundle discounts apply to the package as a whole, and removing one piece can disqualify you from the promotional rate on the rest, leaving you at the standard price.1Mediacom. Residential Customer and User Agreement
Before you call, pull up your current statement and note any bundle or promotional discounts. Ask the representative exactly what your new monthly rate would be after the partial cancellation. Sometimes canceling everything ends up cheaper than keeping one service at full price.
Returning Your Equipment
Once your service ends, you have seven days to return all Mediacom equipment in good condition: cable modems, routers, set-top boxes, DVRs, digital adapters, and remote controls. Miss the window and Mediacom charges an unreturned equipment fee for each missing item.1Mediacom. Residential Customer and User Agreement
The safest option is bringing everything to a local Mediacom office. Staff verify the items on the spot and give you a receipt listing the serial numbers. Keep that receipt for at least a year. If you can’t get to an office, call 855-633-4226 or check Mediacom’s website for alternative return methods, and get a tracking number either way. Equipment disputes are the most common post-cancellation problem, and documentation is your only real defense.
Your Final Bill
After your disconnection date passes and your equipment is returned, Mediacom issues a final invoice covering any balance, including charges through the seven-day notice period. If you paid a deposit when you opened the account, Mediacom refunds it after deducting anything you still owe, including unreturned equipment fees.1Mediacom. Residential Customer and User Agreement Check your online account or paper statement to confirm the balance reaches zero and the account shows as closed. Dispute any wrong charges promptly, with your cancellation confirmation and equipment receipt in hand.
The 90-Day Money-Back Guarantee
New customers get an extra layer of protection. If you cancel all services within 90 days of installation, Mediacom refunds the monthly charges you actually paid. The refund first applies as a credit against anything you owe, and any remainder comes to you as a check.2Mediacom. Mediacom 90-Day Money Back Guarantee
Several charges are excluded:
- Installation and activation fees, which are non-refundable one-time charges.
- Pay-per-view and on-demand purchases.
- Per-minute phone charges, including long-distance, directory assistance, and operator assistance.
- Data overage fees.
If you cancel some services but keep others, the refund appears as a credit on your next statement instead of a check. The 90-day clock starts on your installation date, not the date you first signed up, so track that date carefully.2Mediacom. Mediacom 90-Day Money Back Guarantee
Canceling Under Military Orders
Active-duty servicemembers who receive orders to relocate for 90 days or more to a location where Mediacom service isn’t available can cancel without fees under the Servicemembers Civil Relief Act. The law covers internet, cable TV, and phone contracts. Spouses and dependents of servicemembers who are killed or suffer catastrophic injuries during service have the same rights.3Office of the Law Revision Counsel. 50 USC 3956 – Termination of Certain Consumer Contracts
Deliver written or electronic notice of cancellation along with a copy of your military orders. No early termination fee applies, but you still owe any balance for service already used. Call 855-633-4226 and tell the representative you’re canceling under the SCRA so it gets routed correctly.3Office of the Law Revision Counsel. 50 USC 3956 – Termination of Certain Consumer Contracts
Closing a Deceased Person’s Account
Call 855-633-4226. You’ll generally need the account number, a copy of the death certificate, and the deceased person’s Social Security number. Mediacom doesn’t publish a dedicated process for this, so calling is the most reliable path. Ask whether any remaining balance can be waived given the circumstances and whether the seven-day equipment return window is adjusted. Get written confirmation of the closure the same way you would for any other cancellation.