To cancel an MDVIP membership, call your affiliated physician’s office or MDVIP’s Patient Care Center at 866-696-3847 and ask them to terminate the membership. Whether you get any money back depends on one thing: if you haven’t yet received this year’s Annual Wellness Program services, you may qualify for a prorated refund; if you already have, no refund is available and you remain responsible for any unpaid balance of the annual fee.1MDVIP. Frequently Asked Questions – Patient Memberships
The Refund Rule to Understand Before You Call
MDVIP’s refund policy turns on a single question: have you already received your Annual Wellness Program services for the current membership year? If the wellness testing has not been performed, a prorated refund is available based on how much of your membership year remains. If it has been performed, no refund is available.1MDVIP. Frequently Asked Questions – Patient Memberships
This is where members most often lose money. Completing your annual bloodwork and screenings early in the membership year makes you ineligible for any refund if you cancel later that same year. If you’re thinking about leaving and haven’t yet had your wellness visit, cancel first. If you’ve already had it, you’re unlikely to recover anything for the remainder of the year, but you keep access to your physician until the term ends.
The membership agreement governs these terms, and MDVIP enforces them. Consumer complaints filed with the Better Business Bureau show the company citing the signed agreement as the basis for denying refunds when wellness services have already been delivered.
How to Submit the Cancellation
The most reliable route is calling the Patient Care Center at 866-696-3847. A representative will verify your identity and process the cancellation. Before you hang up, ask for a confirmation number or written confirmation by email. Verbal assurances without a paper trail cause problems later if a charge shows up on your next statement.
You can also go directly to your MDVIP-affiliated physician’s office. The membership agreement is between you and that practice, so its staff can process the termination and confirm the effective date. Either way, follow up any phone call with an email summarizing what was agreed, the date you called, and the name of the person you spoke with.
Check your membership agreement for notice requirements. Some MDVIP practices include a written notice provision, and the specifics vary by physician. Your agreement should say whether notice must be given a set number of days before the next billing date to stop the next payment from processing.
What to Have Ready When You Call
- Your membership ID, found on your physical membership card or on recent billing correspondence from your physician’s office.
- Your affiliated physician’s name and office location, so the representative can pull up the correct account across MDVIP’s network of practices.
- Your payment method on file. Check your bank or credit card statements to confirm which account is being charged; this matters both for stopping future charges and for receiving any refund.
- Your billing schedule. Memberships can be paid quarterly, semi-annually, or annually. Knowing yours tells you when the next charge is coming.2MDVIP. Membership Overview
- Whether you’ve completed this year’s wellness program, since that governs refund eligibility.1MDVIP. Frequently Asked Questions – Patient Memberships
Time It Before the Next Payment
MDVIP members pay by credit card, check, or automatic electronic debit, on a quarterly, semi-annual, or annual schedule.2MDVIP. Membership Overview If you’re on a quarterly or semi-annual plan, cancelling before the next payment date matters. Once a payment processes, recovering it is significantly harder than preventing it. Annual fees vary by physician and location; your specific fee appears on the physician’s profile at mdvip.com or in your original agreement.
Getting Your Medical Records
Leaving MDVIP doesn’t mean losing your health information. Under federal privacy rules, you have the right to request a copy of your records from the physician’s practice, and the office generally has 30 days to fulfill the request. You can ask for paper, electronic, or portable media formats.
Request records before or immediately after cancelling. Some practices charge an administrative fee for copying, and allowed charges vary by state. Ask the office how its records release process works and whether it will send records directly to your new physician with a signed authorization. Prompt transfer avoids gaps in care if you’re managing chronic conditions, active prescriptions, or recent lab results.
Watch for Charges After You Cancel
Monitor your bank and credit card statements for at least two billing cycles after cancelling. If a charge appears after your membership was supposed to end, call the Patient Care Center at 866-696-3847 with your confirmation number or email in hand. Written proof of your cancellation date makes billing disputes far simpler to resolve.
If MDVIP or the physician’s office is unresponsive and an unauthorized charge posts, you can dispute it through your credit card company or bank under federal consumer protection rules. File promptly. Most card issuers require you to act within 60 days of the statement date showing the charge. Provide your cancellation confirmation and any related correspondence as supporting evidence.