To cancel a Crepe Erase subscription, log in to the Customer Portal at thebodyfirm.com, call 1-888-708-2042, or cancel through the retailer where you originally signed up. Whichever route you take, the cancellation must go through at least 36 hours before your next shipment is scheduled, or that order will ship and you’ll have to return it. Crepe Erase now operates under the name The Body Firm, so the site branding will look different from your original signup. Shipments run every 60 to 90 days, which is long enough that the next charge can catch you off guard.
Cancel Online Through the Customer Portal
The portal is the fastest option. Log in at thebodyfirm.com/account/login using the email address on your account. Inside the portal, you can cancel your membership, change delivery timing, swap products, skip a shipment, or update payment and shipping details.
Find the cancel membership option in your account settings and submit it. Changes process immediately as long as you’re at least 36 hours ahead of the next scheduled ship date. Before you close the browser, save or screenshot the confirmation screen. That screenshot is your evidence if a charge shows up later.
Cancel by Phone
If the portal isn’t cooperating or you’d rather speak with someone, call 1-888-708-2042. Customer support is open seven days a week. Have the email tied to your account ready and tell the representative you want to cancel the subscription entirely.
Expect a retention offer. The agent will likely propose a discount, a free shipment, or a longer interval before processing the cancellation. That’s permitted as long as they don’t block the cancellation itself. If you’re not interested, say so and ask them to proceed. Before ending the call, get a confirmation number and the representative’s name or ID, and write both down. If the company later says the cancellation never happened, that record is what you’ll rely on.
The 36-Hour Cutoff
Any change to your subscription, cancellation included, has to happen at least 36 hours before the next order ships. Once fulfillment starts, canceling won’t pull the shipment back. The products will arrive and you’ll need to return them under the 60-day guarantee instead.
Because shipments arrive every 60 to 90 days depending on your plan, set a reminder about a week before the expected delivery. Your next ship date should be visible in the Customer Portal. Don’t wait until the final day. Fulfillment can trigger earlier than expected, and once the label is printed, the 36-hour window is already closed.
If You Signed Up Through QVC or Amazon
Canceling through The Body Firm’s portal only ends subscriptions placed directly on their website. Auto-delivery arranged through a third-party retailer has to be canceled with that retailer.
QVC Auto-Delivery
Log in to QVC, go to My Account, select Auto-Delivery Plans, and click View/Edit Plan. Choose Cancel All Future Shipments. The cancellation takes effect immediately for any shipment that hasn’t already entered the shipping process. If you checked out as a guest without setting a password, either create one or call QVC customer service at 888-345-5788.
Amazon Subscribe and Save
Open Your Subscribe & Save Items in your Amazon account, click the Subscriptions tab, pick the Crepe Erase product, and choose Cancel subscription. You have to do this before the “Last day to update this order” date shown on the Subscribe & Save page. Once that date passes, the order goes out and you’ll need to request a return instead.
The 60-Day Money-Back Guarantee
The Body Firm offers a 60-day money-back guarantee on Crepe Erase products. You can return items within 60 days of purchase for a refund of the purchase price even if the bottles are empty. Original shipping charges are not refundable.
The guarantee matters in two situations. If you missed the 36-hour window and a shipment went out anyway, you can return it for a refund. And if you’ve been using the products and decided they aren’t working for you, you’re still covered inside that 60-day window. Opening or partially using a product doesn’t disqualify you.
What to Check After You Cancel
You should get a confirmation email within 24 to 48 hours. If it doesn’t arrive, don’t assume the cancellation went through. Log back into the Customer Portal and check whether the membership still shows as active, or call support to confirm.
Watch your bank or credit card statements for at least one full billing cycle after canceling. Because shipments are spaced 60 to 90 days apart, a charge could appear weeks later if the cancellation didn’t process. If an unauthorized charge lands after your confirmed cancellation date, contact The Body Firm first and ask for a reversal. If that doesn’t resolve it, file a billing dispute with your card issuer. Most issuers allow disputes within 60 days of the statement date, and a post-cancellation charge for a subscription you already ended is a strong basis for one.
Your Legal Right to Cancel Easily
Two layers of law back you up. The FTC’s click-to-cancel rule requires sellers to make cancellation as easy as signing up. If you enrolled online, the company has to let you cancel online too, without extra hoops meant to slow you down.
California’s automatic renewal statute goes further. Any business that lets you sign up online must also let you cancel entirely online, either through a prominent cancel button in your account or through a pre-formatted cancellation email the company provides. The company can require you to log in and verify your identity, but it can’t add steps that obstruct the cancellation. Phone cancellations must be answered promptly during business hours, and voicemail cancellation requests must be processed within one business day.
If you hit resistance, keep a written record of every attempt. That documentation strengthens a credit card dispute and any complaint you file with the FTC or your state attorney general.