To cancel a Chicago Tribune subscription, sign in at myaccount.chicagotribune.com and submit a cancellation request, or call customer service at 312-546-7900. If you originally subscribed through the Chicago Tribune app on an iPhone or Android device, you’ll need to cancel through Apple or Google Play instead, because the Tribune can’t turn off billing that a third-party platform is managing.
Cancel Online Through Your Account
The fastest route is the self-service portal at myaccount.chicagotribune.com. Log in with the email and password you used when you subscribed, open your subscription details, and choose the cancellation option. The system will ask why you’re leaving; pick any reason and continue.
Save or screenshot the confirmation screen after you submit. A confirmation email should also arrive within a few hours. If it doesn’t, check your spam folder and then call to verify the cancellation processed. This is worth the extra minute: Tribune subscriptions are non-refundable once a billing cycle charges, so a request that quietly failed could cost you another full term.
Cancel by Phone
Call 312-546-7900 to reach Chicago Tribune customer service. A second line, 1-800-874-2863, connects to the same department. Have your account email, billing zip code, and account number ready. The account number is printed on the mailing label of a print copy and appears on emailed invoices.
You’ll hit an automated menu first. Choose the options for account changes or subscription management to get to a live agent. Expect a retention offer, often a discounted rate or a temporary pause. If you’ve decided to cancel, say so clearly and ask for a confirmation number before you hang up. Write it down with the date and time of the call. That’s your proof if a charge shows up later.
If You Subscribed Through Apple or Google Play
Subscriptions bought inside the Chicago Tribune app run on Apple’s or Google’s billing systems, and only those platforms can stop the charges.
On an iPhone or iPad
Open Settings, tap your name at the top, then tap Subscriptions. Find the Chicago Tribune entry, tap it, and tap Cancel Subscription. Access continues through the end of your current billing period.
If you were charged after you meant to cancel, you can request a refund at reportaproblem.apple.com. Apple usually responds within 24 to 48 hours and makes the final call on approval.
On an Android Device
Open the Google Play app and go to your subscriptions, or visit play.google.com/store/account/subscriptions in a browser. Select the Chicago Tribune subscription, tap Cancel subscription, and follow the prompts.
Approved refunds go back to your original payment method. Cards typically take three to five business days; mobile carrier billing refunds can take one to two billing statements to appear.
Pause Delivery Instead
Print subscribers who just want a break during travel can put delivery on a vacation hold through the online portal for up to 30 days with a resume date. For a longer pause, call 312-546-7900.
One caveat from the Tribune’s terms: no credit is issued for vacation interruptions. Your subscription term keeps running during the hold, so a stop keeps papers off the doorstep but doesn’t extend the subscription or lower your bill.
What to Expect on Refunds
Tribune Publishing’s subscriber terms state that subscriptions are fully prepaid and non-refundable. No unused portion of a term will be refunded, and no credit is given for vacation stops. The company reserves the right to issue refunds in limited situations, such as technical problems that blocked access, but that call is entirely at its discretion.
In practice, your access continues through the end of the billing period you’ve already paid for, and you won’t get money back for unused time. If you’re on an annual plan and cancel months in, that remaining time is gone. To get the most from what you’ve paid, cancel as close to the start of a new billing cycle as you can.